Return & Refund Policy

💸 RETURNS & REFUNDS POLICY

At 83 BLVD, we want you (and your pup) to absolutely love your order! 🐾 However, if something isn’t quite right, we’re here to help. Please review our policy below:

 

1. Return Eligibility ✅

To be eligible for a return:

• 🧼 Item must be unused, unworn, unwashed, and in its original condition.
• 🏷️ Tags must be attached.
• 🕒 Returns must be initiated within 14 days of delivery.

 

Returns that do not meet these criteria will not be accepted.

 

2. How to Start a Return 🔄

📧 Email us at: [insert your business email]

Include your:

• Order number
• Reason for return
• Clear photo (if the item is damaged or incorrect)

We’ll respond within 1-2 business days with the next steps.

 

3. Non-Returnable Items 🚫

Please note we do not accept returns on:

• Custom-made or personalized items
• Final sale items
• Gift cards

4. Refunds 💳

Once your return is received and inspected, we’ll email you to notify you of the approval or rejection of your refund.

• ✅ If approved, your refund will be processed to your original payment method.
• 💳 Please allow 5–7 business days for the refund to appear on your statement.

 

5. Damaged or Incorrect Orders 💔

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with a clear photo. We’ll make it right — either with a replacement or store credit.

 

6. Return Shipping 📦

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).

We recommend using a trackable shipping service or purchasing shipping insurance.

 

7. Questions?

We’re here to help! 🐶

Email us at: [insert your email here]

Thank you for shopping with 83 BLVD — where your pet’s style is always on point 🛍️✨